Shipping Policy

Shipping charges for the BarStools-ols are based on actual costs and in some cases 33% of the value of the order with a $25.00 minimum charge per order. 

We use Fed Ex ground and UPS ground services exclusively. US Postal service Priority Mail is available for vitamin orders and items weighing up to 5 lbs.  

Our routing team will choose the best ground method based on your location. Larger orders of 10 pieces or more or oversized furniture sets will go via our white glove common carrier truck. This option works best when shipping to a commercial or residential location where inside placement is requested. 

White Glove Delivery:  

Your White Glove Delivered price is based on the overall weight of your furniture.

 If your total weight is 438lbs and you live in Arizona your delivered price will be $393.00.

 With Smoothdeals.com you save even more because We're not required to collect state sales taxes on furniture shipped outside California so this also helps offset your shipping costs!

 We're proud to offer you professional "White Glove", in-home delivery, unlike most curbside delivery companies. Our in-home carriers specialize in furniture delivery and you'll love their level of customer service.

   SMOOTHDEALS.COM NATIONAL SHIPPING RATES

 Our White Glove Service includes inside placement, up or down two flights of stairs, unpacking, and debris removal. Set-up limited to 15 minutes (and no usage of tools). If you require additional setup for kitchen or bedroom sets a small fee will be added.

White glove deliveries typically take 7 to 14 business days for delivery AND BEST OF ALL YOU HAVE IMMEDIATE ONLINE TRACKING

If you have any questions regarding shipping to your residence or business please send us an email at shipping@smoothdeals.com or call us Online Sales (562)726-2538.    Please verify stock before you place your orders.

PO Boxes:

 W We cannot deliver to PO boxes or military APO addresses. 

Our ground carriers will only deliver to a valid street address. Sometimes a Box or RT. is part of an address. This is acceptable.

Ground Service Only:  

No 2nd Day or Next Day service is available due to the cost and size factors involved on furniture items. But, anything is negotiable.

Lead Time:  

Some items are in stock and some are made to order. Generally speaking it takes approximately 1 to 2 days to process and ship your order and 2 to 5 additional days shipping time depending on where you live. Our warehouse is located in the West  Coast. East Coast orders will arrive in 8 - 10 days from date of order. Middle America will take 5 - 8 days total.

Damage:  

You are encouraged to inspect your shipment for obvious or concealed damage. If you observe any visible box damage, inspect your shipment immediately. Note any damage to driver prior to signing for a shipment in good condition. 

Our products are very durable and are packed exceptionally well. However, occasionally internal damage does occur. We will assist you in all claims and replacement merchandise needed provided you report damages within 48 hours from the receipt of your shipment. This can be done via phone 310-562-726-2538 or via email. Our normal business hours are M-F, 8-5 est.  We answer all emails within 24 hours.

Tracking Shipments:  

Your shipments can be tracked online at www.fedex.com, White Glove Trucking  or  www.ups.com.  A tracking number can be obtained via email only two days after your order has been shipped. We will provide you with a unique tracking number on request after the order has been shipped. Please allow sufficient time for your shipment to enter the shipping system.

Returns: 

All returned merchandise is subject to a 25% restocking fee. No returns will be accepted without an RTA number. Return Authorization number may be obtained via email only! All returns must be sent freight prepaid by ground service. Merchandise must be packaged in original container and packing, Items must arrive in new and resalable condition.

We Ship to the buyer's Confirmed Address only!

PayPal prompts buyers to provide us with a Confirmed Address when making a purchase. The Confirmed Address is checked against the credit card billing address maintained by the buyer's credit card company. Shipping to this address minimizes the risk of being paid by a fraudulent buyer. 

 Timely Shipment

 We ship items within 7 days of receiving payment. 

 We Maintain proof-of-shipment that can be tracked online

When using PayPal, we always keep proof that we did indeed honor payments and made the shipment to the Confirmed Address. We are required to provide a copy of this shipment record in cases of disputes. The tracking documentation must show that we shipped to the Confirmed Address. For items valued at $250 or more, we must include a signature from the recipient as proof of receipt. Most U.S. carrier companies, including the U.S. Postal Service, offer these proof of delivery  services. 

 We only accept single payments from single PayPal accounts

 Payments by a buyer from multiple accounts for a single item are a fraud indicator. Under no circumstances do we accept these payments. Acceptance of these payments will result in loss of protection under PayPal's Policy and possible termination of our account.

 Ship to domestic (U.S.) buyers at U.S. addresses

 We do not currently ship to or accept payment from members outside of the U.S.   

Timely Response

If a complaint occurs, we provide complete information within 7 days of a request from PayPal. However, if PayPal is required by the credit card association to respond immediately to resolve a charge back, We provide the information within 3 days.